Payments and delivery

Fast, convenient and transparent - all the key information about payments and delivery for your order.

Payment methods

Payment methods

Available payment methods

  • BLIK (using a BLIK code)
  • Payment cards: Visa, Mastercard
  • Fast online bank transfers via Przelewy24
  • Mobile payments: Google Pay, Apple Pay

Payment processing

Card payments, fast bank transfers, digital wallets and BLIK are processed almost immediately.

We begin processing your order once the payment has been received.

How to complete your payment later

  • If you were unable to complete the payment immediately after placing your order, check your confirmation email or your account on our website - you will find a payment link there.
  • After clicking the link, you will be redirected to the payment provider’s website, where you can complete the transaction.

Payment providers

Online payments are handled by authorised payment providers, such as PayU S.A.

Payment time and automatic cancellation

  • We wait for payment for up to 4 hours from the moment the order is placed.
  • If the payment is not completed within this time, the order may be cancelled automatically.

Cash on delivery

Cash on delivery may be available for selected delivery methods. This option depends on the chosen carrier, delivery address and destination country.

Cash payment on delivery

  • If possible, please prepare the exact amount.
  • The option to pay in cash depends on the rules of the specific carrier.

Card payment on delivery

  • Some couriers allow card payment upon delivery.
  • The availability of a payment terminal depends on the courier company.
  • We recommend confirming this option with the carrier in advance.

Responsibilities

  • The customer should make sure that the selected payment method is available for their delivery address.
  • The seller is not responsible if a given option is not available from the carrier at the time of delivery.

Delivery

Delivery within Poland

We offer several convenient delivery methods within Poland, depending on the customer’s location and preferences.

InPost

  • Delivery to parcel lockers and by courier.
  • Delivery usually takes 1-2 business days.
  • After the parcel has been shipped, you will receive a tracking number.

DPD Polska

  • Courier delivery to the address provided.
  • Delivery usually takes 1-2 business days.

Pocztex

  • Delivery by courier or to collection points, depending on availability.
  • Delivery time may vary depending on the region. In most parts of Poland, delivery takes up to 2 days, while remote areas may take up to 3 days.
  • After the parcel has been shipped, tracking information will be provided.
Delivery

DHL Parcel Polska

  • Reliable courier delivery to the address provided.
  • The estimated delivery time is 1-2 business days from dispatch.

The delivery cost is calculated during checkout.

The final price depends on the selected delivery method, delivery address and the weight or size of the parcel.

The estimated delivery time is also shown during checkout.

During promotional periods, holidays or in the event of carrier delays, delivery times may be longer.

Orders with delivery outside Poland

The fleecozy.pl store mainly handles orders with delivery within Poland.

If you would like to place an order for delivery to another European country, please visit our European store: fleecozy.com.

In the European store, you will find the available delivery countries, current shipping methods, delivery costs and estimated delivery times.

Order processing

  • Orders are usually shipped on the same business day or the next business day after payment has been confirmed.
  • Processing time may be longer during periods of high order volume.
  • We will let you know when your order has been handed over to the carrier.

Parcel tracking

After your order has been shipped, you will receive information that allows you to track your parcel.

  • The tracking link will be sent by email.
  • Status updates depend on the carrier’s tracking system.

Redelivery

  • If delivery is unsuccessful, the carrier may make another delivery attempt.
  • In some cases, the parcel may be redirected to a collection point.
  • The parcel storage period at a collection point is determined by the carrier.
  • If the parcel is returned to the sender, reshipping may require an additional fee.

Checking the parcel on delivery

We recommend checking the condition of the packaging at the time of delivery.

  • If you notice any damage, please prepare a damage report in the presence of the courier whenever possible.
  • If there is a problem, contact us immediately, take photos of the damage and keep them.

Frequently asked questions

When will my order be shipped?

If the order is placed by 11:00, we try to ship it on the same business day. In other cases, we ship the order the next business day.

Will the courier call before delivery?

We do not have control over this. Contact before delivery depends on the rules and work organisation of the specific courier company.

What should I do if the delivery is delayed?

First, check the parcel status using the tracking number. If there are no updates or the delay lasts longer than expected, contact the carrier or our customer service team.